Privacy Policy

Williams HVAC Cleaning & Restoration (“Williams HVAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request services, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. Our services are provided from Easton, Maryland, and our mailing address is Williams HVAC Cleaning & Restoration, Easton, Maryland 21601.

If you have questions about this Privacy Policy, contact us at Marylandhvaccleaning@gmail.com or (443) 786-3775.

We may collect information you provide directly to us, information collected automatically when you use our website, and information received from other sources.

Information You Provide

• Contact information, such as your name, email address, phone number, and mailing address.
• Service information, such as your property address, the services you request, and details you provide about your HVAC, air duct, dryer vent, or restoration needs.
• Communications you send to us, including questions, estimates, feedback, and appointment information.
• Information you provide when you subscribe to SMS messages or otherwise communicate with us by text.

Information Collected Automatically

When you use our website, we may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit.

We may use the information we collect to:

• Respond to your questions and requests.
• Provide, schedule, and manage our services and free estimates.
• Communicate with you about appointments, services, account matters, and updates.
• Send text messages when you have requested or consented to receive them.
• Operate, maintain, personalize, and improve our website and services.
• Protect the security and integrity of our website, business, customers, and employees.
• Comply with applicable laws, legal processes, and regulatory requirements.

We may share information with service providers and contractors who help us operate our business, provide our services, communicate with customers, host our website, or support our technology. These providers may use your information only as needed to perform services for us.

We may also share information when required by law, to respond to legal process, to protect our rights or safety, to investigate fraud or security concerns, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

We do not sell your personal information for money. We do not share your personal information with third parties for their own direct marketing without your consent.

We and our service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, understand how visitors use our website, maintain website functionality, and improve our services.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled. Our website may also use analytics tools that provide aggregated information about website traffic and usage.

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If you provide your mobile phone number and consent to receive text messages from Williams HVAC, we may send you messages about appointments, service updates, estimates, and related customer communications. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. After you send STOP, we may send one confirmation message and then stop sending text messages to that number. For help, reply HELP or contact us at Marylandhvaccleaning@gmail.com or (443) 786-3775.

Consent to receive SMS messages is not a condition of purchasing goods or services. You may opt out of promotional messages while continuing to receive non-promotional communications that are necessary to provide services you request.

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we maintain about you. You may also have the right to object to or limit certain uses of your information.

To make a privacy request, contact us at Marylandhvaccleaning@gmail.com or (443) 786-3775. We may need to verify your identity before completing a request. We will respond as required by applicable law.

California Residents

California residents may have rights under the California Consumer Privacy Act and other applicable California privacy laws. These rights may include the right to know about personal information collected, the right to request deletion or correction, the right to opt out of the sale or sharing of personal information, and the right not to receive discriminatory treatment for exercising privacy rights.

Williams HVAC does not sell personal information for money. To submit a request, contact us using the information in Section 14. We will not discriminate against you for exercising a right provided by law.

Other State Privacy Rights

Residents of other states may have additional privacy rights under their state’s law. If you would like to exercise a right that applies to you, contact us at Marylandhvaccleaning@gmail.com. We will review and respond to your request as required by applicable law.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party website or service you use.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the Effective Date above. Your continued use of our website or services after an update means you acknowledge the updated Privacy Policy.

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, contact Williams HVAC Cleaning & Restoration:

• Williams HVAC Cleaning & Restoration (operated by PCB Consulting Agency LLC)
• Easton, Maryland 21601
• Phone: (443) 786-3775
• Email: Marylandhvaccleaning@gmail.com